Frequently Asked Questions

Got questions? We've got answers. If you don't see what you're looking for below, reach out to us on our Contact page.

About Our Products

What makes BioGo drinks different?

BioGo drinks are made with 100% natural ingredients — no artificial flavors, colors, or preservatives. Every ingredient is chosen because it delivers real, measurable benefits to your body. We call it biological goodness, and we mean it.

What ingredients are in Bio-Go?

Our drinks are crafted from whole-food, natural ingredients including beets, pomegranate, and raw Tennessee honey. Full ingredient lists are available on each product page.

Are your drinks vegan or allergen-free?

Our drinks are plant-based. Please review individual product pages for full ingredient and allergen information, as some products (like our Raw Tennessee Honey) are animal-derived.

Do your drinks contain caffeine?

No. BioGo drinks are caffeine-free. The natural energy boost you feel comes from real nutrients — not stimulants.

Orders & Shipping

How long does shipping take?

Standard orders typically ship within 1–3 business days. Delivery times vary by location but generally range from 3–7 business days within the US.

Do you offer free shipping?

We offer free shipping on qualifying orders. Check the cart or promotions banner for current free shipping thresholds.

Can I change or cancel my order after placing it?

We process orders quickly! If you need to make a change, contact us as soon as possible via our Contact page and we'll do our best to help before the order ships.

Returns & Refunds

What is your return policy?

We want you to love every BioGo product. If you're not satisfied with your purchase, contact us within 14 days of delivery and we'll work with you to make it right.

What if my order arrived damaged?

We're sorry to hear that! Please take a photo of the damage and contact us right away via our Contact page. We'll send a replacement or issue a refund promptly.

Subscriptions

Do you offer subscriptions?

Yes! You can subscribe and save on select products. Visit the product page and choose the subscribe option at checkout for recurring delivery at a discounted rate.

How do I manage or cancel my subscription?

Log into your BioGo account and navigate to the subscriptions section to pause, skip, or cancel at any time — no questions asked.

Local & In-Person

Where can I find BioGo in person?

You can visit us at our Historic Jefferson St. location in Nashville, TN or find us at the Nashville Farmers Market. Follow us on social media for updated market dates and locations.

Do you offer wholesale or bulk pricing?

We're growing! If you're interested in carrying BioGo in your store or ordering in bulk, contact us through our Contact page and let's talk.